Privacy Policy

Privacy Statement

By accessing this website (“Website”), you consent to the terms of this Privacy Policy. If you do not agree to the terms of the Privacy Policy, you are not authorized to use this Website. Starlab shares your concerns regarding the privacy of personal information collected on the Internet. The following Privacy Policy discloses Starlab’s information gathering and dissemination practices in connection with its Website.

Our Commitment

Starlab is committed to safeguarding the personal information remitted to us, and to providing a compliant and consistent approach to data protection. Historically we have had in place, and will continue to maintain, a focused and effective data protection program which meets present global consumer demands, complies with existing laws, and abides by current data protection principles.

Information Collection & Use

Starlab is the owner of the information collected on this Website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this Policy. Starlab collects information from our users at several different points on our Website. We use your information to facilitate the services we provide you in the sale and distribution of products and services that you request. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Website, to troubleshoot problems and enforce our Terms of Use. At times, we may look across multiple users to identify problems.

You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze Website usage, improve our content and product offerings, solve technical problems and customize our Website’s content, layout, and services. These uses improve our Website and better tailor the Website to meet your needs. Starlab reserves all rights and exemptions under applicable privacy legislation. If you do not wish to receive this additional information, you can let us know by sending us an e-mail at

Information from Other Sources 

For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.


A “cookie” is a piece of data stored on the user’s hard drive containing information about the user. If you complete a form on our Website, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

Usage of a cookie is in no way linked to any personally identifiable information while on our Website. For instance, by setting a cookie on our Website, the user would not have to log in a password more than once, thereby saving time while on our Website as well as having the ability to take advantage of all the Website’s features. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Website. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Log Files

We also collect non-personally identifiable information through our Internet log files, which record data such as IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the Website. This information may be used to analyze trends, to administer the Website, to monitor the Website’s use, and to gather general demographic information. We may link this information to personally identifiable information for these and other purposes such as personalizing your experience on the Website and evaluating our Internet systems.


This Website may contain links to other sites. Please be aware that Starlab is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Website and to read the privacy policies of each and every site that collects personally identifiable information. This Privacy Policy applies solely to information collected by this Website.

Embedded Content from Other Websites

Articles on the Website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


If you enter a contest or register for an event, we will generally ask you to provide certain information (such as your name, mailing address, e-mail address, phone number, and/or photograph). Do not submit information that you do not want Starlab to access or use. Starlab may use personally identifiable information submitted in connection with a contest or special event to provide information and services to Website users and to allow Starlab to: (i) promote and support Starlab’s products and services and our subsidiaries’ products and services; (ii) contact you; and/or (iii) announce contest winners on our Website, our subsidiaries’ websites, or through our marketing materials.

If you feel that Starlab is not abiding by this posted Privacy Policy, you may contact Starlab by email at

Keeping Your Data Secure

We will keep your personal information confidential except if we are compelled to disclose it by law or to comply with an instruction of a regulatory body of competent jurisdiction. To comply with the requirements of the Data Protection Act 1998, we adhere to strict security procedures and have taken all appropriate measures to enforce it. In order to assist us with our security policy, you must adhere to the provisions set out in our Purchase Terms and Conditions contained in the User Agreement.

Data Breaches

Our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time. Our procedures are robust and have been disseminated to all employees, making them aware of the reporting lines and steps to follow.


Our users are given the facility to ‘opt-out’ of having their information used for purposes not directly related to our Website. For example, e-mail correspondence from us has an ‘opt-out’ option so users who receive correspondence from us can remove their email address from our lists.


This Website is intended for use only by individuals who are 18 years of age or older (or such other age of majority as may apply in your state or province of residency), or by minors with the consent of their parent or guardian. Please do not use the Website without the consent of your parent or guardian if you are not at least 18 years of age (or such other age of majority as may apply in your state or province of residency). We do not collect personal information from children under the age of 13. You can use the Website and view content without any personal information being collected. If you are required to enter a username, we encourage you to make up your user name, rather than use your real name. If you are under the age of 13, please register anonymously.

What Rights You Have Over Your Data

If you have completed a contact form on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Starlab will respond to such requests as required by applicable privacy legislation within the time limits required by applicable privacy legislation. Starlab reserves the right to apply or seek any extensions available under applicable legislation.

Starlab reserves the right to refuse access to information where applicable legislation permits or requires. You have the right to appeal to any government official with jurisdiction to hear appeals from refusals to provide access to your information.

Notification of Changes 

If we decide to modify our Privacy Policy, we will post those modifications on our Website so our users are always aware of what information we collect and how we use it. Your use of this Website following any such modification constitutes your agreement to the modified Policy. For this reason, we encourage you to review this Privacy Policy whenever you use this Website.